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Terms & Conditions


This Website features the experiences of many current and former Turning Point clients. Turning Point provides coaching, consulting, and implementation services to clients in a wide variety of industries and circumstances. Naturally, there are a number of factors that influence outcomes and results, and some factors are beyond our control. There can be no such thing as a guaranteed “typical” result on custom coaching and consulting. Here are some of the factors that contribute to the success or failure of initiatives:

  • Coachability – the client’s ability to accept critical feedback and recommendations
  • Discipline and follow through – the client’s willingness to execute plans on a timetable
  • Relationships – the client’s personal life often has a major impact  — energizing or crippling — upon the business owner’s ability to perform effectively
  • Technology and database issues – the client’s current technological systems and skills or readiness to invest in necessary systems, training, and resources
  • Capitalization – the client’s access to capital to fund projects and initiatives (for example, if production for a certain product must be ramped up but there is no funding to source raw materials, then future sales are jeopardized)
  • Availability of qualified list and list quality, copy and design, ability to demonstrate proof-of-concept
  • Industry factors – Growth or contraction within the industry; competitive forces
  • Willingness to take risk; willingness to make major organizational changes; willingness to invest in marketing, business growth, and systems initiatives
  • Economic factors
  • Natural disasters
  • Human resources factors – the client’s staff, whether in-house or outsourced, and the staff’s ability to work as a team
  • Financial issues (Turning Point does not provide authoritative investment advice)
  • Regulatory and legal issues (Turning Point does not provide authoritative legal advice)
  • Personal and psychiatric issues (Turning Point does not provide clinical psychiatric advice)

As you can see, the list of factors that could potentially impact a business move is substantial. Nobody can control all of these factors with absolute certainty, and real-world results will vary. You should know that any custom marketing or business development solution that promises “turn-key” results is quite possibly a scam.
As a potential client, we want you to join us with open eyes as to the factors that affect outcomes and results. Coming to the process with a strong commitment to the process and a clear understanding of the factors and risks involved is an important part of making the right decision.


This Website may include links to external Websites. When you follow such links, the external Website may appear as a full screen (in which case you will need to use the back button on your browser to return to this website) or in some cases it may appear within the frame of this Website (in which case you will be able to return to this Website by using the navigation buttons within the frame). Where an external Website appears within the frame of this Website, this is purely for ease of navigation back to this Website and does not indicate any responsibility on our part for the external Website concerned. This is true even if it is a Website owned and operated by another Turning Point company. Turning Point is not responsible for the owners or operators of these Websites or for any goods or services they supply or for the content of their Websites, and does not give or enter into any conditions, warranties, or other terms or representations in relation to any of these, or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external Website to which this website includes a link infringes the intellectual property rights of any third party).


All information or advice provided as part of this Website is intended to be general in nature and you should not rely on it in connection with the making of any decision.  Turning Point tries to ensure that all information provided as part of this Website is correct at the time of inclusion on the Website but does not guarantee the accuracy of such information. Turning Point is not liable for any action you may take as a result of relying on such information or advice, or for any loss or damage suffered by you as a result of you taking this action.


Turning Point reserves the right to monitor any information transmitted or received through any Forum that may be provided as a part of this Website. At our sole discretion and without prior notice, we may at any time review, remove, or otherwise block any material posted.

Should any part of this Website offer you the opportunity to join or read from a Forum, please be aware that any communications posted on the Forum represent the views of the individual who posted such communication and are not to be taken as the views of Brand Launcher. Turning Point accepts no responsibility or liability for anything posted on the Forum by any user of the Forum. You must not use the Forum to post, upload, or otherwise transmit information or pictures that are defamatory, a breach of privacy, or otherwise unlawful.


This website contains material including text, photographs and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are, to the best of our knowledge, owned by licensed by Brand Launcher.
You may
• access any part of the website;
• print off one copy of any or all of the pages for your own personal reference.
You may not
• copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the web site except as set out under “You may”. These restrictions apply in relation to all or part of the material on the web site;
• remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the website.

without our express written consent.


Turning Point may change the Terms and Conditions and Disclaimer set out above from time to time. By browsing this Website you are accepting that you are bound by the current Terms and Conditions and Disclaimer and so you should check these each time you revisit the site.


Turning Point may change the format and content of this website at any time.
Turning Point may suspend the operation of this website for support or maintenance work, in order to update the content, or for any other reason.
Turning Point reserves the right to terminate access to this website at any time and without notice.


Personal details provided to Turning Point or any of our other companies through this Website will only be used in accordance with our Privacy Policy. Please read this carefully. By providing your personal details to us you are consenting to their use in accordance with our Privacy Policy.
Complaints Procedure
If you have a question or complaint about this website, please contact us at [email protected], Subject: Terms & Conditions or by phone at 410 235 7070.

Privacy Policy


Brand Launcher, Inc. respects your right to privacy and is committed to protecting our clients’ personal information. This Privacy Policy summarizes our practices regarding information collection, use, and disclosure practices for this Website (    


When you visit this Website, you may provide us with two types of information: (a) personal information you knowingly and voluntarily choose to disclose, and (b) information that we automatically collect as you browse this Website. We collect and store any information you voluntarily enter on this Website or provide to us in offline contacts we have with you. Information is collected from visitors to this Website, including in the following areas, as applicable:


If you register for specific content, tools, contests, events, courses, or newsletters in various areas of this Website, we will generally ask you to provide contact and other information including preferences regarding the content or material for which you desire to register. You may visit this Web site without registering.


Some areas of this Web site may allow you to order products or services, whether or not for a fee; in connection with these transactions, we collect data necessary to complete the transactions, which may include contact information, email address, telephone number and credit card number.


On several screens of this Website, you have an opportunity to communicate with us by email. You may also choose to provide your email address to receive communications from us or third parties.  When you browse this Website, you and your Web browser may also transmit information that we automatically collect. We log your IP address (the Internet address of your computer), the Web pages you visit, the time of your visit, and other click-stream data. This information may be combined with other personal information you voluntarily have provided. Other information automatically provided to us is the type of computer, operating system and browser you are using. This information is provided by your browser, which we may use to improve the performance of this Website and make it more compatible with the technology used by the visitors to this Website. We may also place small data files, called “cookies”, in the browser file of your computer’s hard drive. These cookies automatically identify your browser to our server whenever you interact with this Website. We use the cookies to record Website statistics. Most browsers automatically accept the cookies, but you usually can change your browser setting to prevent the acceptance of cookies. Certain Web pages may not function properly if you choose not to accept cookies.  


We use your personal information to communicate with you if and when necessary in connection with your use of this Website, to respond to your questions, or to send you material and information. We may also use your information to: personalize your Website experience and to allow us to deliver the type of content and product information in which you are most interested; consider your suggestions; possibly respond directly to you for clarification; process your request for materials or information; try to answer any questions you may have; and provide you with email messages and other information regarding upcoming events, new services, and general information about our products and services. You may elect not to receive these communications, either when you initially register at this Website, or at any time thereafter.  We may also use collected information in order to help diagnose problems with this Website. We may use all information we collect to analyze statistical use patterns and demographic data (basically, where our visitors come from and what demographic characteristics they have) and to improve this Website to better serve our clients. We use your IP address to help diagnose problems with our servers, and to administer this Website. Your IP address is used to help identify you and to gather broad demographic information. We may also prepare and keep statistical records and other data about you and other users of this Website. We may hire third parties to help us collect and analyze such data, and we may share such statistical data with such affiliated third parties. We use this information to help us make this Website more useful — to learn about the number of visitors to this Web site, what part of this Web site they are interested in, how long they use this Web site, and the types of technology our visitors use.  


We do not sell, rent, or license the personal information of visitors to this Website to unaffiliated third parties. We may disclose your information to our affiliates or service providers who assist us in operating this Website or conducting our business. We may also share such information among our subsidiaries and affiliates as necessary to provide you with the information and services you request or in which you may otherwise be interested. We may disclose information about you if and when we believe it is necessary to comply with any law, rule, court order, or subpoena; to enforce our legal rights or the rules of this Website; to protect our business, property and operations; or in connection with a sale, acquisition, merger or other business combination of our business with a third party. We may also disclose nonpersonally identifiable visitor information to other parties for marketing, advertising or other uses. Some areas of this Web site may allow you to conduct transactions (event registration, purchase, donation, etc.). In connection with these transactions, we collect data necessary to complete the transaction that is furnished by you. This information may be furnished to a third party in order to facilitate the transaction.    


We may create links to other Websites that we think may be of interest to you. We do not endorse any other Websites, and this Privacy Policy applies only to your use of this Website. We have not reviewed the privacy policies of any Websites we link to this Website, and you should read the privacy policies of each Website you visit to determine what information about you that Web site may collect and use.    


Because we are committed to your privacy, we have put in place procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information we collect online. When you place an order or access your personal information on this Website, we offer the use of a secure server. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk.   


By using this Website, you consent to our collection and the use of your personal information as described in this Privacy Policy. If we change our Privacy Policy, we will post these changes on this Website. You have the opportunity to review this Privacy Policy each time you use this Website so that you are aware of any modifications made to these policies.  


This Website provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. You have the option of reviewing or removing your information from our database, and to no longer receive communication from us. If you request your account information be deleted from our database, we may maintain information about individual sales transactions for the purpose of record keeping and servicing. You can send e-mail to [email protected], Subject: Privacy Policy. You can send mail to the following postal address: Turning Point Inc., 4703 Falls Road, Baltimore MD 21209 Attention: Privacy Policy. Please note that due to mail and email production schedules, you may receive a mail or email message from us after you have provided your opt-out notice.